Frequently Asked Questions
What is FinShields?
FinShields is a secure financial management platform designed to help you track your daily expenses, manage your financial details, and plan for your future. It provides AI-powered insights and allows you to share critical information with your family in case of emergencies.
Is FinShields free to use?
FinShields offers both a free version with essential features and a premium subscription with advanced capabilities like family sharing, unlimited document storage, and detailed AI-driven reports.
On which devices can I use FinShields?
FinShields is available on both Android and iOS devices. You can also access your account through our web application on any desktop or tablet.
How does FinShields keep my financial data safe?
We prioritize your security by using bank-level encryption (AES-256) for all your data. Your information is encrypted at rest and in transit, and we follow industry best practices to ensure your data is protected.
Is my bank account number or policy number encrypted?
Yes, all sensitive information, including bank account numbers, policy details, and other personal data, is fully encrypted to ensure it remains confidential and secure.
Can I enable two-factor authentication (2FA)?
Yes, we support two-factor authentication (2FA) to provide an additional layer of security for your account. You can enable it in your account settings.
What should I do if I forget my password?
If you forget your password, you can use the "Forgot Password" link on the login screen to reset it. We will send a secure link to your registered email address to help you set a new password.
Where is my data stored?
Your data is stored securely on cloud servers. For document storage and backups, you can choose to use trusted third-party services like Google Drive or Cloudinary, which are compliant with top security standards.
How can I back up my data to Google Drive?
You can easily back up your data by going to the "Settings" menu, selecting "Backup & Restore," and choosing Google Drive as your backup option. You will be prompted to log in to your Google account to authorize the backup.
Can I restore my data if I change my device?
Yes, as long as you have a backup on Google Drive, you can restore all your data to a new device by logging into your FinShields account and selecting the "Restore" option.
Does FinShields share my data with anyone?
No, we do not share your personal or financial data with any third parties. Your privacy is our priority, and your data is used only to provide you with our services.
How can I add or edit expenses?
You can add a new expense from the dashboard by tapping the "+" button. To edit an existing transaction, simply tap on it in your transaction list and make the necessary changes.
Can I categorize my transactions?
Yes, you can assign categories to all your transactions (e.g., food, travel, bills). This helps you understand your spending habits and get accurate reports.
Does FinShields generate monthly or yearly reports?
Yes, FinShields automatically generates monthly and yearly reports based on your income and expenses. You can view these reports in the "Reports" section of the app.
Can I export my expense data?
Yes, premium users can export their transaction data in CSV or PDF format for tax purposes or personal records.
What is the FinShields Vault?
The Vault is a secure section of the app where you can store sensitive information like bank details, insurance policies, property documents, and other important files.
How does FinShields notify my family if I'm inactive for 90 days?
If you enable the family sharing feature, you can designate a trusted person who will be notified if your account remains inactive for a period of 90 days. This ensures they can access critical information in an emergency.
Can I choose who gets access to my data?
Yes, with the family sharing feature, you have full control over who can access your data. You can invite trusted family members and manage their access permissions in the "Family Sharing" settings.
What AI tools does FinShields use?
FinShields uses AI to provide personalized budget planning suggestions, analyze your spending patterns, and offer insights to help you save money and achieve your financial goals.
Does AI have access to my personal financial data?
The AI analyzes your financial data anonymously and securely within our system. It does not have access to your personal identifiable information and is used only to improve your in-app experience.
How does the AI budget planner work?
The AI budget planner analyzes your income and spending habits to create a personalized budget for you. It suggests spending limits for different categories and helps you stay on track with your financial goals.
Is FinShields free or paid?
FinShields has both a free version with core features and a premium subscription that unlocks advanced features like family sharing, unlimited document storage, and detailed reports.
What are the premium features?
Premium features include family sharing, unlimited vault storage, advanced AI-powered reports, data export options, and priority customer support.
How can I cancel my subscription?
You can cancel your premium subscription at any time from the "Subscription" section in your account settings. Your subscription will remain active until the end of the current billing cycle.
How can I contact support?
You can contact our support team by emailing us at support@finshields.xyz or by using the "Help & Support" option in the app.
Where can I suggest new features?
We love hearing from our users! You can suggest new features by sending us an email at feedback@finshields.xyz.
What should I do if I find a bug or security issue?
If you find a bug or a security vulnerability, please report it to us immediately at security@finshields.xyz. We take all security-related reports very seriously.
Still have questions? Reach out to us anytime at support@finshields.xyz — we're here to help you take control of your finances with confidence.